1. Information We Collect

We collect information in the following ways:

• Contact and quote forms: when you submit our contact form or request a quote, we collect details such as your name, email address, phone number, country code, company or website URL, plugin or project description, number of sites to manage, and any notes or messages you include.
• Direct communication: if you reach us via email, Telegram, or WhatsApp, we receive the information you choose to share in that conversation, including your phone number or username.
• Automatically collected data: like most websites, our servers may log basic technical information such as your IP address, browser type, device type, referring page, and the pages you visit, for security and performance purposes.
• Language preference: we store your selected language (Arabic or English) so the site displays correctly on your next visit.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, complaints, and quote requests, and follow up on the status of your project.
• Prepare and deliver the WordPress maintenance, monitoring, and custom development services you request.
• Communicate with you about your request, project updates, or service-related notices.
• Improve our website, services, and customer experience.
• Detect, prevent, and address spam, fraud, security incidents, or abuse of our forms and systems.
• Comply with legal obligations we are subject to.

3. Legal Basis for Processing

We process your information because you have taken steps to request our services (such as submitting a form), because it is necessary to perform a service you asked for, because we have a legitimate business interest in operating and improving our services, or because you have given us your consent, for example by choosing to contact us via Telegram or WhatsApp.

4. How We Share Your Information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate our business, such as email delivery, communication platforms (Telegram, WhatsApp), and infrastructure or hosting providers, solely to the extent needed to provide our services.
• Legal and safety purposes, when required to comply with a legal obligation, protect our rights, or ensure the safety of our users.
• Business transfers: if Pomnex is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.

5. Cookies and Similar Technologies

We currently use only essential, functional storage, such as remembering your selected language, to make the site work properly. We do not use advertising or third-party tracking cookies. If this changes in the future, we will update this Policy and, where required, ask for your consent.

6. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Policy, for example to respond to your request, deliver a service, or meet legal, accounting, or reporting requirements. When it is no longer needed, we delete or anonymize it.

7. Data Security

We apply reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), access controls, and spam-prevention safeguards on our forms. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you are located, you may have the right to access, correct, delete, or restrict the use of your personal information, object to certain processing, or withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us using the details in the Contact section below.

9. International Data Transfers

Because Pomnex serves clients across different regions, your information may be processed or stored in a country other than your own. Where this happens, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.

10. Children's Privacy

Our services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Third-Party Links and Channels

Our website and communications may include links to third-party platforms, such as our social media profiles, Telegram, or WhatsApp. We are not responsible for the privacy practices of those third parties, and we encourage you to review their own policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version on this page with a revised "Last updated" date. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Policy.